Terms & Conditions

Last updated: 14 June 2026

Please read these terms and conditions (our “Terms”) carefully before purchasing a flight experience or voucher on our website (flyaeronow.com). These are the Terms under which you buy flying experiences and vouchers from Fly Aero Now Ltd (“we”, “our”, “us”, “Fly Aero Now”), a company registered in England and Wales under company number 17248940.

Availability

No guarantee can be made regarding the availability of any particular activity on any given day. We recommend the voucher holder books as early as possible before their preferred date. Flying is highly weather-dependent and some experiences are seasonal. Specific dates and times are confirmed when you book.

Restrictions & requirements

Many activities have restrictions based on factors such as height, weight, age and medical fitness. Before booking, please review all the information provided to make sure the participant meets the requirements. Participants must be physically able to get in and out of the aircraft and be in good enough health to take part. Typical limits include a minimum age of 14 (younger at the instructor’s discretion) and a maximum weight of around 16–17 stone (≈105 kg) depending on the aircraft. If there is any concern about medical fitness, please consult a doctor and speak to us before booking.

Experience descriptions

We make every effort to provide accurate information about our activities, but listed durations should be treated as a guide only. Flying experiences may vary in duration, route, aircraft and passenger numbers, and there may be changes on the day or during the life of the voucher. Descriptions are a guide only and do not form part of the contract. Where an experience cannot be completed and no satisfactory alternative is provided, the maximum compensation available is limited to the net cost of the activity, at our discretion. Photographs are for illustration only and may not represent the exact aircraft used.

Voucher validity

Fly Aero Now vouchers are valid for 12 months from the date of purchase (unless otherwise stated) and become invalid on the expiry date shown on the voucher. Vouchers may be extended for an additional £10 for each month beyond the original 12-month period, subject to any price differences at the time of extension. Some vouchers may not be eligible for extension, which will be indicated on the voucher. You must book and take your experience before the expiry date.

Cancellation policy

Waiting time may be necessary with all activities, particularly as flying is weather-dependent. There is also the possibility of short-notice cancellation by us due to weather, technical issues, staffing or other circumstances beyond our control — in which case you should simply re-book. We will not be responsible for any travel, accommodation or other costs incurred as a result of a cancellation.

We operate a strict 7-day cancellation policy. You must give a minimum of 7 days’ notice to cancel or rearrange a booked flight. If you cancel a booked flight with less than 7 days’ notice, we cannot re-book or refund the voucher; the experience is forfeited and a new experience must be purchased to fly.

Refund policy

Refunds can be requested within 14 days of purchase, provided the activity has not been booked with a confirmed date and time. Requests after this period are at our discretion and may incur a fee of £20 or 20% (whichever is higher). Refunds are made only to the original purchaser, not the voucher holder or any third party. Physical gifts and gift boxes can only be returned if all contents are present and in original condition. If an activity becomes unavailable, we may provide a replacement experience or a full refund to the original purchaser; this is the extent of our liability.

Safety, insurance & flying agreement

By taking part in an experience you accept that there is an element of personal risk. Personal insurance policies vary and may exclude your chosen activity — please check with your insurer in advance. We hold our own liability insurance, as do the operators of each aircraft; copies are available to read on request.

On the day of your flight you will be given a safety briefing and may be asked to read and sign a participation disclaimer before flying. You must follow all instructions given by your pilot and our staff at all times. We reserve the right to withdraw or end an experience if a participant is deemed a danger to themselves or others, or is unfit to fly (including through alcohol or drugs), with no refund due.

Personal data

We take the privacy of our customers seriously and handle personal data in line with UK GDPR and the Data Protection Act 2018. We use the personal information you provide to book and deliver your experience, maintain our records, and — where you have agreed — to send you information about other products and services. Please see our Privacy Policy for full details.

Copyright

The materials on this website are protected by UK and other copyright laws. The selection, arrangement and presentation of all materials, and the overall design of the website, are copyright © Fly Aero Now. You may view and print materials for personal, non-commercial reference. Any other copying, distribution, retransmission or modification without our prior written permission is strictly prohibited.

No warranties & liability

The website is provided on an “as is, as available” basis. We make no warranties or representations of any kind regarding the website or its content, and we will not be liable for any indirect, incidental or consequential damages (including loss of profit, business interruption or loss of data) arising from the use of, or inability to use, the website. We do not guarantee that the website will be uninterrupted or error-free. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud, or for anything else that cannot lawfully be excluded.

Indemnification

You agree to indemnify and defend us, our directors, officers, employees and agents from any losses, costs, expenses (including reasonable legal fees), claims, damages and liabilities arising from your use of the website or any breach of these Terms by you.

Complaints

The easiest way to resolve a complaint is to raise it on the day with our staff. If your complaint cannot be resolved on the day, please send the details — including your voucher number, the date of the activity and who you spoke to — to info@flyaeronow.com.

Third party rights & governing law

These Terms form the contract between you and us and do not create any right enforceable by any other person under the Contracts (Rights of Third Parties) Act 1999. These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

Contact

Fly Aero Now Ltd (registered in England and Wales, company no. 17248940)
Swansea Airport, Fairwood Common, Swansea, SA2 7JU
info@flyaeronow.com