Privacy Policy

Last updated: 14 June 2026

At Fly Aero Now we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you interact with our website (flyaeronow.com) and services. We will not collect personally identifiable information about you when you visit the website unless you choose to provide it — for example when you buy or redeem a flight experience, sign up to our newsletter, or contact us.

This notice explains how Fly Aero Now Ltd (a company registered in England and Wales under company number 17248940) collects and processes your personal data. Please read it alongside any other privacy or fair-processing notice we may provide on specific occasions, so you are fully aware of how and why we use your data.

When we collect your personal data

• When you visit our website and buy products and services, or redeem vouchers, by phone or online.
• When you engage with us on social media.
• When you contact us by any means with queries, complaints and so on.
• When you enter prize draws or competitions, or complete a survey.
• When you comment on or review our products and services.
• When you have given a third party permission to share information they hold about you.

What personal data we collect

• Identity Data: first name, last name, title, date of birth and gender.
• Contact Data: billing address, delivery address, email address and telephone numbers.
• Financial Data: payment card details, processed via a secure third-party payment provider (Stripe). We never see or store your full card details — they are shared solely between the payment processor and your bank.
• Transaction Data: details of payments and of the products and services you have purchased from us.
• Technical Data: IP address, browser type and version, time zone and location, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: information about how you use our website, products and services.
• Marketing & Communications Data: your marketing and communication preferences.

We also use aggregated data (such as statistical or demographic data) which does not identify you. We do not collect any special categories of personal data (such as race, religion, health, sexual orientation or political opinions), nor any information about criminal convictions.

How and why we use your data

We use your personal data to provide the best possible customer experience — including processing orders and bookings, responding to queries and complaints, protecting our business from fraud, sending service messages and legal notices, sending tailored offers where you have agreed, administering competitions, improving our services, and complying with our legal obligations. We rely on the following legal bases:

• Consent: where you have given explicit consent for a particular use of your data.
• Contractual obligations: where we need your data to fulfil a contract with you.
• Legal compliance: where we are required by law to process your data.
• Legitimate interest: where we have a legitimate business interest that does not override your rights and freedoms.

If you choose not to share certain personal data, we may not be able to provide some of the services you have asked for.

Keeping your data secure

We take appropriate precautions to protect your personal information. Our website uses secure HTTPS encryption for all transactional areas, access is protected by password-based security, and sensitive information is encrypted. We keep your personal information only for as long as needed for the purpose it was collected — for example, we retain order information for up to seven years to meet our legal and contractual obligations — after which it is deleted or anonymised.

Do we share your data?

We may share your personal data with selected third-party service providers — such as our payment processor, IT providers that support our website and systems, delivery couriers, and marketing providers that help us manage communications with you. We have strict contracts in place requiring them to protect your data and use it only for the purposes we specify. Where you have given marketing consent or accepted cookies, we may also share data with platforms such as Google and Facebook to show you relevant content.

Your legal rights

Under UK GDPR and the Data Protection Act 2018 you have the right to: request access to your personal data; request correction of inaccurate data; request erasure; object to processing; request restriction of processing; request transfer of your data; and withdraw consent at any time (without affecting processing carried out before withdrawal). To exercise any of these rights, please contact us. You will not usually have to pay a fee, although we may charge a reasonable fee or refuse a request that is clearly unfounded, repetitive or excessive. We may need to confirm your identity before acting on a request. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Cookies

Cookies are small text files stored on your device when you visit a website. They are used for purposes such as remembering your preferences and gathering analytics to improve the site. You can opt out of certain cookies through your browser settings, although this may affect your experience on the website.

Contact

The data controller is Fly Aero Now Ltd (registered in England and Wales, company no. 17248940), Swansea Airport, Fairwood Common, Swansea, SA2 7JU. For any questions or concerns about your personal data, contact info@flyaeronow.com.